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Returns

 

You MUST use our return label for a full refund and use our processing system.

(American dream is not our return address)

Returns Must be in USPS possession 7 days from delivery date for a full refund and 10 days from delivery date for a store credit.

Keep that in mind NO EXCEPTIONS!

(Day 1 starts the day USPS says its delivered, When Day 7 ends it needs to be scanned by USPS)

Online purchases can be returned or exchange in store within the 7 days for full refund and 10 days for store credit.

In store purchases can not be returned by mail they must be returned in store.

 

Product Returns Fees

  • If your dress does not look or feel perfect, don't worry! You have 7 days to decide if you'd like to return your unwashed and unstained merchandise for a refund and 10 days for a store credit.
  • In order to receive your full refund minus the $7.99 return fee you MUST FILE A RETURN,  And only use our label and check off what you are returning,
  • If it's not filed and sent back with our OWN label or checked off it's not considered returned and you will NOT be refunded.
  • Please allow 10-14 business days for returns to be processed. 

    Here's How to Make a Return

    • We will only accept refunds for items that are returned in the condition they are received with ALL tags attached. These terms include: unworn, unmarked, unwashed, unscented, clean (no deodorant, perfume or makeup stains),no rips, pulls or tears.
    • BLANK maintains the right to deny a return if the item does not meet the above criteria or is FINAL SALE. 
    • If we receive damaged items , items past returns or returns that are not filed you will not be contacted and your refund will not be processed!
    • There is a $7.99 fee for each order that is returned. Any return over $200 will be charged the shipping fee it costed. Even if there is two orders in one box, each order placed is a 7.99 return fee.
    • We do not accept in person returns to our return address, only mail returns. 
    • As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order.
    • If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

    Exchanges

    • We do not currently offer exchanges. If you want a different size or color, send back your order for a refund, and make a new order. If you used a discount code and would like a different size or color, please email us at info@dressblank.com to honor the discount.

      Things to Note

      • We are not responsible for any lost or stolen packages after the delivery is confirmed via postal service.
      • If an item does come damaged we will gladly replace it. If you choose not to keep the item the shipping charge will not be refunded due to the cost involved.
      • ALL STORE CREDITS AND GIFT CARDS FROM STORE CREDITS EXPIRE ONE YEAR FROM AFTER RECEIVING YOUR CODE.
      • All discounted items over 20% are final sale orders that are missing an item will be refunded and orders will still be shipped out and are final sale.
      • If we unfortunately have a miscount in our stockroom and have to refund items. Your order will be shipped out with the remaining items and you will get a refund email. Sorry for any inconvenience.
      • Pre-Ordered items that are FINAL SALE and returned will be kept and NOT refunded.
      • Shipping charges are non-refundable.
      • Returned product(s) must be unwashed, unstained & in re-sellable condition with ALL tags attached.
      • We do not accept in person returns to our return address, only mail returns.
      • Returns post marked past 7 days will not be accepted.
      • Shipping Policy: Please allow ten (10) to fourteen (14) business days for delivery of all orders.

        Payment Policy

        • Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and addresses are processed securely, without any compromising factors. Your information will remain safe and secure on our site.

        Thanks for shopping with us!

        • If you have additional questions that have not been addressed here, feel free to contact us at info@dressblank.com